Contact support on your new device, mentioning this Player ID 💬 Your Player ID will be at the bottom of the window (e.g. 🏡 If your game isn't connected to an account, don’t worry! Our customer support can transfer your progress manually 👩💻 Here’s how: Connect the newly installed game to the same Google account used on your old device.Download the game from the store on your new device.Connect the newly installed game to the same Apple ID used on your old device.Install the game from the App Store on your new device.🏡 Using your Apple ID (devices must have iOS 13.0/macOS 10.15 or higher): Connect the newly installed game to the same Facebook account used on your old device.Install the game from the store on your new device.In such cases, we comply with local laws and regulations.You can transfer your progress between devices by connecting the game on your new device to the same Facebook, Google account or Apple ID used on your first device 📲 Access to Facebook programs and services can be restricted in certain countries or regions.You can find more information about your device in the device's settings ⚙️ or by checking with the manufacturer. We strongly recommend complying with the requirements mentioned above to make sure you avoid any technical issues with the game.You may experience issues with the graphics on Android devices with a GPU PowerVR SGX540 graphics card (e.g., Samsung Galaxy Tab 2, Amazon Kindle Fire 7, Amazon Kindle Fire HD 7" etc.) as the graphics processor is not powerful enough for the game to run correctly 😔.Support for devices with less than 1 GB of RAM has been discontinued.They may change in the future if program modifications are introduced to the game. The minimum system requirements for the game are listed below. Follow the official Homescapes page on Facebook or Instagram or Weibo 👨👩👧👦 for all the latest news. Unfortunately, Homescapes is not currently available on devices running on Windows Phone and other operating systems, but we're leaving the possibility open for the future.
All Android and Amazon Kindle devices with Android 4.4 and higher. All Apple devices with iOS 11.0 and higher
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